FAQs for Customers
FAQs for Customers
FAQs for Customers
What states does CanMonkey cover?
We cover SELECT COMMUNITIES within Alabama, Arizona, Arkansas, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Indiana, Maine, Maryland, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.
To learn more, visit our coverage page.
What states does CanMonkey cover?
We cover SELECT COMMUNITIES within Alabama, Arizona, Arkansas, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Indiana, Maine, Maryland, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.
To learn more, visit our coverage page.
What states does CanMonkey cover?
We cover SELECT COMMUNITIES within Alabama, Arizona, Arkansas, California, Colorado, District of Columbia, Florida, Georgia, Hawaii, Indiana, Maine, Maryland, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.
To learn more, visit our coverage page.
What is the cost of your service?
Our pricing details are available on the Pricing Page. Our most popular plan, the Premium Plan, includes up to 4 cans and multiple trash/recycle days, priced at $54/month (billed quarterly). For additional questions, contact us at cansupport@canmonkey.com. Services are billed monthly, in advance, at the beginning of each billing cycle. Unless a specific request is made to cancel the service, billing will continue on a recurring monthly basis. Payment is due on or before the first day of each period.
What is the cost of your service?
Our pricing details are available on the Pricing Page. Our most popular plan, the Premium Plan, includes up to 4 cans and multiple trash/recycle days, priced at $54/month (billed quarterly). For additional questions, contact us at cansupport@canmonkey.com. Services are billed monthly, in advance, at the beginning of each billing cycle. Unless a specific request is made to cancel the service, billing will continue on a recurring monthly basis. Payment is due on or before the first day of each period.
What is the cost of your service?
Our pricing details are available on the Pricing Page. Our most popular plan, the Premium Plan, includes up to 4 cans and multiple trash/recycle days, priced at $54/month (billed quarterly). For additional questions, contact us at cansupport@canmonkey.com. Services are billed monthly, in advance, at the beginning of each billing cycle. Unless a specific request is made to cancel the service, billing will continue on a recurring monthly basis. Payment is due on or before the first day of each period.
Do you offer service for multiple days or cans?
Yes, we offer flexible plans to suit your needs:
Starter Plan includes same-day trash/recycle pickup for up to 2 cans. Premium Plan offers separate days for trash/recycle days with up to 4 cans. The Business Plan provides separate days for trash and recycle with up to 6 cans.
Do you offer service for multiple days or cans?
Yes, we offer flexible plans to suit your needs:
Starter Plan includes same-day trash/recycle pickup for up to 2 cans. Premium Plan offers separate days for trash/recycle days with up to 4 cans. The Business Plan provides separate days for trash and recycle with up to 6 cans.
Do you offer service for multiple days or cans?
Yes, we offer flexible plans to suit your needs:
Starter Plan includes same-day trash/recycle pickup for up to 2 cans. Premium Plan offers separate days for trash/recycle days with up to 4 cans. The Business Plan provides separate days for trash and recycle with up to 6 cans.
What is your cancellation policy?
To cancel your service, a 30-day advanced notice prior to your next billing cycle is required. Submit your cancellation request through our online form in the client dashboard, or online at www.canmonkey.com/service-cancellation. For accounts with volume pricing, cancellations involving 50% or more of properties on service, or closing the account, require a 90-day advanced notice prior to your next billing cycle. These requests must be submitted through the cancellation form in the client dashboard. No partial credits or refunds will be issued for any unused portion of the service during the billing cycle.
What is your cancellation policy?
To cancel your service, a 30-day advanced notice prior to your next billing cycle is required. Submit your cancellation request through our online form in the client dashboard, or online at www.canmonkey.com/service-cancellation. For accounts with volume pricing, cancellations involving 50% or more of properties on service, or closing the account, require a 90-day advanced notice prior to your next billing cycle. These requests must be submitted through the cancellation form in the client dashboard. No partial credits or refunds will be issued for any unused portion of the service during the billing cycle.
What is your cancellation policy?
To cancel your service, a 30-day advanced notice prior to your next billing cycle is required. Submit your cancellation request through our online form in the client dashboard, or online at www.canmonkey.com/service-cancellation. For accounts with volume pricing, cancellations involving 50% or more of properties on service, or closing the account, require a 90-day advanced notice prior to your next billing cycle. These requests must be submitted through the cancellation form in the client dashboard. No partial credits or refunds will be issued for any unused portion of the service during the billing cycle.
How do you ensure I can trust CanRunners?
Our CanRunners are carefully vetted, trained, and undergo background checks to ensure reliability. They are professional service providers, similar to landscapers, delivering consistent and dependable service to your property.
How do you ensure I can trust CanRunners?
Our CanRunners are carefully vetted, trained, and undergo background checks to ensure reliability. They are professional service providers, similar to landscapers, delivering consistent and dependable service to your property.
How do you ensure I can trust CanRunners?
Our CanRunners are carefully vetted, trained, and undergo background checks to ensure reliability. They are professional service providers, similar to landscapers, delivering consistent and dependable service to your property.
What if my trash/recycle schedule changes?
If your trash or recycling schedule changes, simply let us know by reaching out to cansupport@canmonkey.com. We’ll adjust your service to align with the new schedule to ensure uninterrupted convenience.
What if my trash/recycle schedule changes?
If your trash or recycling schedule changes, simply let us know by reaching out to cansupport@canmonkey.com. We’ll adjust your service to align with the new schedule to ensure uninterrupted convenience.
What if my trash/recycle schedule changes?
If your trash or recycling schedule changes, simply let us know by reaching out to cansupport@canmonkey.com. We’ll adjust your service to align with the new schedule to ensure uninterrupted convenience.
Can you handle bulk pickups or special requests?
Yes, we offer OnDemand services for bulk pickups, junk removal, or other special requests. To request OnDemand service, fill out the OnDemand Waste Removal Form in your client dashboard, or at OnDemand Excess Trash Removal - CanMonkey. Our OnDemand Team will complete the request within 24-48 hours.
Can you handle bulk pickups or special requests?
Yes, we offer OnDemand services for bulk pickups, junk removal, or other special requests. To request OnDemand service, fill out the OnDemand Waste Removal Form in your client dashboard, or at OnDemand Excess Trash Removal - CanMonkey. Our OnDemand Team will complete the request within 24-48 hours.
Can you handle bulk pickups or special requests?
Yes, we offer OnDemand services for bulk pickups, junk removal, or other special requests. To request OnDemand service, fill out the OnDemand Waste Removal Form in your client dashboard, or at OnDemand Excess Trash Removal - CanMonkey. Our OnDemand Team will complete the request within 24-48 hours.
FAQs for CanRunners
How do I get started as a CanRunner?
Download the CanMonkey app from your app store and apply. Follow the in-app guide to register and join the CanMonkey community. Set your availability, accept gigs, and earn money by completing jobs in your area. Complete service stops using app instructions, and payments are issued every Monday, Wednesday, and Friday.
FAQs for CanRunners
How do I get started as a CanRunner?
Download the CanMonkey app from your app store and apply. Follow the in-app guide to register and join the CanMonkey community. Set your availability, accept gigs, and earn money by completing jobs in your area. Complete service stops using app instructions, and payments are issued every Monday, Wednesday, and Friday.
FAQs for CanRunners
How do I get started as a CanRunner?
Download the CanMonkey app from your app store and apply. Follow the in-app guide to register and join the CanMonkey community. Set your availability, accept gigs, and earn money by completing jobs in your area. Complete service stops using app instructions, and payments are issued every Monday, Wednesday, and Friday.
What do CanRunners do?
CanRunners support their community by providing trash-to-curb services. They move trash/recycling materials to the curb before scheduled collection times. This service benefits residents who face challenges managing waste due to physical limitations, busy schedules, or other reasons.
What do CanRunners do?
CanRunners support their community by providing trash-to-curb services. They move trash/recycling materials to the curb before scheduled collection times. This service benefits residents who face challenges managing waste due to physical limitations, busy schedules, or other reasons.
What do CanRunners do?
CanRunners support their community by providing trash-to-curb services. They move trash/recycling materials to the curb before scheduled collection times. This service benefits residents who face challenges managing waste due to physical limitations, busy schedules, or other reasons.
How do CanRunners get paid?
Payments are processed through direct deposit every Monday, Wednesday, and Friday. After completing your first route, you’ll receive an invitation to CheckrPay, where you can set up your account and banking details.
How do CanRunners get paid?
Payments are processed through direct deposit every Monday, Wednesday, and Friday. After completing your first route, you’ll receive an invitation to CheckrPay, where you can set up your account and banking details.
How do CanRunners get paid?
Payments are processed through direct deposit every Monday, Wednesday, and Friday. After completing your first route, you’ll receive an invitation to CheckrPay, where you can set up your account and banking details.
Do I need a vehicle to be a CanRunner?
Yes, a reliable vehicle is required to travel between assigned routes. You must also have a valid driver’s license and insurance to ensure safe operation.
Do I need a vehicle to be a CanRunner?
Yes, a reliable vehicle is required to travel between assigned routes. You must also have a valid driver’s license and insurance to ensure safe operation.
Do I need a vehicle to be a CanRunner?
Yes, a reliable vehicle is required to travel between assigned routes. You must also have a valid driver’s license and insurance to ensure safe operation.
What if I can’t CanRun one week?
If you’re unable to complete your duties for a week or more, notify your Route Manager as soon as possible, or reach out to our full team at support@canmonkey.zendesk.com. We’ll handle the situation to ensure customer needs are met.
What if I can’t CanRun one week?
If you’re unable to complete your duties for a week or more, notify your Route Manager as soon as possible, or reach out to our full team at support@canmonkey.zendesk.com. We’ll handle the situation to ensure customer needs are met.
What if I can’t CanRun one week?
If you’re unable to complete your duties for a week or more, notify your Route Manager as soon as possible, or reach out to our full team at support@canmonkey.zendesk.com. We’ll handle the situation to ensure customer needs are met.